Description

• Provide technical support for hardware and software issues, ensuring minimal disruption to users.
• Install, configure, and maintain network systems and databases to enhance performance.
• Assist in the implementation of network security measures to protect organizational data.
• Conduct training sessions for users on software applications and best practices.
• Troubleshoot and resolve technical issues, escalating when necessary to higher-level support.

Requirements

• Character Qualifications: Honest and trustworthy, Responsible, Professional, Reliable and dependable, Organized , Detail-oriented, Good communication skills, Team player, Positive attitude, Punctual, Confidential, Customer-oriented, Flexible and adaptable, Self-motivated,Problem-solving mindset
• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field
• Experience Level: 1–3 years of experience in IT support or a related role
• Skills and Competencies: Proficiency in Network Security and Database Management (SQL, MongoDB)
• Skills and Competencies: Strong computer literacy and proficiency in MS Office
• Qualities and Traits: Excellent problem-solving abilities and attention to detail
• Skills and Competencies: Ability to communicate effectively and provide user training