Description

• Provide technical support and assistance to end-users experiencing hardware and software issues.
• Diagnose and resolve technical problems related to IT infrastructure and systems.
• Maintain and manage computer systems, networks, and database systems.
• Assist in the setup and configuration of new IT equipment and software.
• Document support interactions and solutions for future reference and training.

Requirements

• Educational Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience Level: 3-5 years of experience in IT technical support or related roles.
• Skills and Competencies: Proficiency in troubleshooting Windows and Mac OS, familiarity with networking concepts, and understanding of IT security principles.
• Qualities and Traits: Strong problem-solving skills, effective communication abilities, and a customer-focused mindset.
• Responsibilities and Duties: Ability to work collaboratively in a team environment and manage multiple tasks effectively.