Position- Technology Analyst Team Leader

Industry: BPO

Location: Alabang, Muntinlupa City

Schedule: Shifting

Work Setup: On-site

Salary: Php 65,000 – 75,000

Company Profile

Lead IT service delivery operations, ensuring high availability, timely resolution of incidents, and effective team performance in a fast-paced BPO environment.

Responsibilities

• Oversee L2 service delivery; manage escalations and incident resolution.
• Drive incident, problem, and change management processes to reduce disruptions.
• Maintain system availability, support service transitions, and implement improvements.
• Manage vendor relationships, enforce IT policies, and ensure compliance/security.
• Coach and mentor team members; communicate effectively with stakeholders.

Qualifications

• Bachelor’s in IT, Computer Science, Engineering, or related field.
• 5–8 years in IT infrastructure and service delivery.
• Proven leadership experience (team lead, shift lead, or module lead).
• Strong technical expertise: LAN/WAN, VOICE, servers, systems, cloud.
• Hands-on Cisco skills (CCNA/CCNP preferred).
• Experienced in ITIL processes (incident, problem, change management).
• Excellent troubleshooting, communication, and customer service skills.

Recruitment Process (Online)

1. HR Interview
2. Hiring Manager Interview
3. Job Offer