The IT Technical Support is responsible for providing technical assistance, troubleshooting, and support to ensure the smooth operation of the company’s computer systems, network, and other technology-related equipment. This role involves diagnosing hardware and software issues, installing and configuring systems, and ensuring optimal performance of IT resources.

Key Responsibilities:

• Provide first-level support for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Troubleshoot system errors and provide timely solutions to minimize downtime.
• Assist in setting up user accounts, passwords, and access rights.
• Monitor system performance and ensure IT security and data protection measures are implemented.
• Coordinate with vendors or IT service providers for repairs, upgrades, or technical services.
• Maintain an updated inventory of IT assets and software licenses.
• Support staff with system usage, email setup, and connectivity concerns.
• Prepare and maintain documentation of IT procedures and issue logs.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Proven experience in IT support or a similar role.
• Strong knowledge of Windows OS, MS Office, and basic networking (LAN/WAN).
• Familiarity with hardware troubleshooting and software installation.
• Excellent problem-solving and communication skills.
• Ability to work independently and handle multiple tasks efficiently.

Personal Attributes:

• Detail-oriented and resourceful.
• Patient and customer-service oriented.
• Proactive and able to work under pressure.
• Strong sense of responsibility and confidentiality.