Description

• Provide first-level support to end-users for IT-related issues.
• Troubleshoot hardware and software issues, ensuring minimal downtime.
• Manage service requests and incidents through the ticketing system.
• Assist in IT asset management and inventory tracking.
• Collaborate with other IT team members to improve support processes.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience Level: 3–5 years of experience in IT support or service desk roles.
• Skills and Competencies: Strong knowledge of operating systems, hardware, and common software applications.
• Qualities and Traits: Excellent communication skills and a customer-oriented mindset.
• Responsibilities and Duties: Ability to document and track service requests accurately.
• Working Conditions: Office environment with periodic remote work options available.