Desktop Support Engineer
Microgenesis Business Systems
Job Description
Benefits
Employee Recognition and Rewards
Employee Recognition Program, Holiday Gifts
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Dental Insurance, Health Insurance, Life Insurance, HMO
Others
Charitable Gift Matching, Company Social Events
Perks Benefits
Parking Space, Training Subsidy, Well-Stocked Pantry
Professional Development
Job Training
Time Off & Leave
Birthday Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave
- Provide onsite support for software and hardware problems (network, AV, OS, Outlook).
- Follow the standard operating procedure and SLA (ITIL).
- Perform technical support to VIP / VVIP.
- Expertise in installing, diagnosing, repairing, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, and scanners) to ensure optimal workstation performance.
- Take ownership in providing accurate and reliable solutions to clients, document processes, and system configuration.
- Administer hardware maintenance for all desktop IT equipment.
- Perform system changes and adhere to organizational policies and directives.
- Conduct remote desktop assistance to end users.
- Train end users on the usage of computer hardware and software.
- Manage effective professional working relationships with internal and external clients.
- Log any software or hardware problems detected.
- Responsible for providing timely and accurate updates and information on assigned incidents and service requests.
- Escalate incidents if there is a need for subject matter expert / third-party support promptly.
- Work closely with service providers to resolve service outages and/or provision new services and carry out equipment acceptance testing and system integration testing.
- Maintain data integrity.
- Monitor desktop infrastructure performance and make suggestions to increase efficiency.
- Develop solutions to routine technical issues.
- Work closely with project Teams to analyze process, and statistical data and provide impact assessment.
- Assist in the development of user documentation and training materials.
- Perform other related duties as assigned by management.
- Job Type: Full-time
- Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to a permanent employee
- Schedule:
- Day shift
- Monday to Friday
- Supplemental Pay:
- 13th-month salary
- Overtime pay
- Performance bonus
- Application Question(s):
- Are you willing to be assigned to different areas?
- Are you willing to work on a shift schedule work set-up?
- Education:
- Bachelor's (Preferred)
- An understanding of ITIL and Service Level Agreements.
- ITIL v3 certification is an advantage but not required.
- Proficient in hardware and software components and MS Office 365.
- Customer-oriented with excellent communication skills.
- Should have excellent technical and computer skills.
- Must be dependable and able to adapt to changing situations.
- Should know how to manage time and able to set priorities when handling multiple tickets.
- Knowledgeable in Computer Networking.
- SOFT SKILLS
- Dedicated and Passionate
- Sense of Urgency
- Initiative/Proactive
- Flexible
- Self-confident
- Can work under pressure
- Organized and detail-oriented
- Dependable/Reliable
- Team Player
Microgenesis Business Systems
RecruiterMicrogenesis Business Systems
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Working Location
Paragon Plaza, 162 Epifanio de los Santos Ave, Mandaluyong, Metro Manila, Philippines
Posted on 27 Feb 2025
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