• Provide technical support for hardware and software issues.
• Assist in troubleshooting network problems and resolving connectivity issues.
• Coordinate with the IT team to deploy new systems and updates.
• Educate users on best practices for IT security and data protection.
• Maintain documentation of support requests and resolutions.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science or related field
• Experience Level: 1-3 years of experience in IT support
• Skills and Competencies: Strong problem-solving skills
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Ability to work under pressure and manage multiple tasks
• Responsibilities and Duties: Availability for on-call support when necessary