• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Manage, monitor, and maintain IT infrastructure, ensuring optimal performance and security.
• Perform regular system checks and troubleshoot network issues to maintain reliable connectivity.
• Implement and manage infrastructure as code using tools like Terraform and Ansible.
• Collaborate with development teams to support database management and ensure data integrity.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science or a related field
• Experience Level: 1–3 years of experience in IT support or a related role
• Skills and Competencies: Strong knowledge of Network Security, Cloud Services (AWS, Azure, GCP), Monitoring Tools (Prometheus, Grafana)
• Skills and Competencies: Experience with Infrastructure as Code (Terraform, Ansible)
• Skills and Competencies: Proficiency in Database Management (SQL, MongoDB)
• Qualities and Traits: Excellent problem-solving skills and ability to work under pressure
• Qualities and Traits: Strong communication and interpersonal skills