Description

• Provide first-line technical support to end-users for hardware and software issues.
• Troubleshoot and resolve technical problems related to computers, networks, and peripherals.
• Document and track support requests in the ticketing system.
• Assist in maintaining IT inventory and ensuring all equipment is up-to-date.
• Collaborate with other IT staff for escalated issues and solutions.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology or a related field.
• Experience Level: Junior (0–2 years).
• Skills and Competencies: Basic understanding of operating systems, network protocols, and hardware components.
• Qualities and Traits: Strong problem-solving skills and the ability to work under pressure.
• Responsibilities and Duties: Willingness to learn and adapt to new technologies.
• Working Conditions: Ability to work in a fast-paced environment and provide remote support as needed.