I’m keeping your rules (Wipro, job hopper, Cebu onsite, shifting, ₱43K, ASAP, HC 1) and making the role read like a proper Desktop Support Engineer posting.

Desktop Support Engineer (Onsite) – Cebu City | Up to ₱43K Package

Work Setup: Onsite – Cebu City

Work Schedule: Shifting Schedules

Salary Package: Up to ₱43,000

Start Date: ASAP

Headcount: 1

Employment Type: Full-time, Permanent

Job Summary

We are looking for a Desktop Support Engineer to provide on-site technical support for end-users, ensuring smooth day-to-day IT operations. The role includes desktop/laptop support, user access management, and escalation handling. Candidates with strong experience in networking and firewall technologies and leadership exposure will be prioritized.

Key Responsibilities

• Provide Level 1–2 desktop support for hardware/software, OS, applications, and peripherals.
• Troubleshoot and resolve issues related to PCs/laptops, printers, scanners, VoIP phones, and conferencing tools.
• Support user connectivity issues (LAN/Wi-Fi/VPN) and coordinate with network/security teams when needed.
• Assist in network and firewall-related troubleshooting, including basic configuration checks and incident triage.
• Manage user accounts and access (password resets, onboarding/offboarding, permissions).
• Install, configure, and maintain standard images, software packages, antivirus, and security tools.
• Perform preventive maintenance, asset tracking, and documentation of procedures/solutions (knowledge base updates).
• Ensure timely ticket updates and resolution based on SLA; escalate recurring/major incidents appropriately.
• Provide guidance to junior staff and demonstrate leadership in daily operations when needed.

Qualifications

• At least 2nd year college completed or College Graduate (no specific course required).
• At least 5 years of relevant experience in IT support with solid exposure to networking/firewall environments.
• At least 2 years of leadership experience (team lead/SME/mentor/shift lead).
• Strong knowledge of:
• Windows OS / basic troubleshooting fundamentals
• LAN/Wi-Fi, VPN concepts, IP addressing
• Ticketing systems and support processes
• Preferred (not required):
• Cisco Certification, or security certification related to Palo Alto / Checkpoint / FortiGate
• Must be willing to work onsite in Cebu City and on shifting schedules.
• Not a job hopper (should have stable tenure per company).
• Must NOT be a present or former employee of Wipro.

Recruitment Process (Virtual)

1. Initial Interview
2. First-level Ops Interview (MS Teams)
3. Technical Interview (MS Teams)

If you want, paste your actual tool stack (Windows version, ticketing tool like ServiceNow/Jira, AD/O365, firewall brand used on site). I’ll tailor this JD so it matches the client environment and gets better quality applicants.