Support Leader
Camtastic Philippines Corp.
Benefits
Employee Recognition and Rewards
Commission, Performance Bonus
Government Mandated Benefits
Pag-Ibig Fund, Philhealth, SSS/GSIS
Professional Development
Job Training, Professional Development
Work-Life Balance
Flexible Hours
About the role:
Department: Support
Location: Corporate office
What you'll be doing:
- Lead scheduling, workload distribution, and queue assignment to maintain service continuity.
- Provide high-level technical explanations, workarounds, and resolution timelines.
- Communicate release notes, known issues, and feature updates to the support team and customers.
- Standardize response templates and troubleshooting processes across the team.
- Monitor support channels to ensure timely and accurate responses.
- Handle escalation cases with empathy, clarity, and a solutions-first mindset.
What we offer:
At Camtastic, we are committed to our employees with a range of benefits! Here are some of our core principles:
- A friendly yet professional work environment experience
- Opportunities for OJT and professional development
- Career advancement
- Collaborative and supportive work environment
- Performance-based bonuses and/or commissions
- Flexible time
- Profit-sharing for committed individuals over time
- And more..
Camtastic HR
HR OfficerCamtastic Philippines Corp.
Active within three days
Working Location
CADSCOR Bldg., Andres Abellana St. Andres Abellana St, Cebu City, 6000 Cebu, Philippines
Posted on 12 Dec 2025
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