IT Technical Support
The IT Technical Support is responsible for maintaining computer systems, troubleshooting hardware and software issues, and assisting users with technical concerns to ensure smooth daily operations.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, and mobile devices
• Troubleshoot hardware, software, and network issues
• Install, configure, and update operating systems and applications
• Respond to help desk requests (in person, phone, or ticketing system)
• Set up user accounts, email, and access permissions
• Maintain IT equipment and perform regular system checks
• Assist with network setup and basic server maintenance
• Document issues, solutions, and procedures
• Ensure data security and follow company IT policies

Required Skills & Qualifications

• Basic knowledge of computer hardware, software, and networking
• Familiarity with operating systems like Windows, macOS, or Linux
• Problem-solving and analytical thinking skills
• Good communication skills (explaining tech in simple terms)
• Ability to work under pressure and manage multiple requests
• Attention to detail and organization

Preferred Qualifications

• Degree or diploma in Information Technology, Computer Science, or related field
• Experience with help desk or IT support roles
• Knowledge of remote support tools and ticketing systems