Ace Outsource Solutions IT Technical Support

₱25-30K[Monthly]

On-site - LagunaFull-time1-3 Yrs ExpBachelor

Database OperationHTTPHTTPSLinuxDevOpsIPWindows ServerIT Asset ManagementInformation Security OperationSystem Monitoring

Provide timely technical support for users and work with them to solve existing problems.
Administer, operate, manage, and maintain IT systems for Ace Outsource Solutions, a leading firm in the BPO & Call Center industry.
Collaborate with team members to enhance customer service and internal process efficiency.
Document, track, and monitor problems to ensure resolution in a timely manner.
Maintain PC's, servers, and other hardware, along with software applications, networks, and operating systems.
Train users on the new systems or software applications.

Educational Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field.
Experience Level: 1-3 years of experience in IT support or related roles.
Skills and Competencies:
- Proficiency in database operations and familiarity with HTTP/HTTPS protocols.
- Experience with Linux and Windows Server environments.
- Understanding of DevOps practices and IP networking.
- Competence in IT asset management and information security operations.
- System monitoring experience and ability to troubleshoot technical issues.
Responsibilities and Duties:
- Provide technical support to end-users and maintain IT infrastructure.
- Monitor system performance and respond to security or usability concerns.
- Assist in managing servers, databases, and network devices.
- Support information security measures and backup procedures.
Working Conditions: Office setting with possible on-call requirements for emergency support; occasional lifting of IT equipment may be required.
Qualities and Traits:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Adept at prioritizing tasks and working independently when needed.
- Commitment to continuous learning and adapting to new technologies.

Ace Solutions

Ace Outsource SolutionsHR Manager

Active this month

Santa Rosa. Santa Rosa, Laguna, Philippines

Posted on 11 September 2024

Ace Outsource Solutions

Unfinanced / Angel

<50 Employees

BPO & Call Center

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