IT Service Desk Analyst

• Provide technical support for hardware and software issues encountered by users.
• Manage the configuration, operation, and maintenance of client-based computer operating systems.
• Monitor system performance daily, responding promptly to security or usability concerns.
• Ensure data integrity by creating and verifying regular backups.
• Address and resolve help desk requests in a timely manner.
• Upgrade systems and processes as needed for improved functionality and security.
• Document processes, updates, and troubleshooting steps in logs and knowledge base.
• Assist with the onboarding and technical setup of new users.
• Ensure the ongoing integrity and security of all computer systems.
• Continuously engage in educational opportunities to update job knowledge

Educational Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience Level:

• 1-3 years of experience in IT support, technical assistance, or system administration.

Skills and Competencies:

• Proficiency in IT Project Management and Technical Management.
• Strong knowledge of Microsoft Project.
• Excellent problem-solving abilities with a solid understanding of network configurations, software applications, and hardware troubleshooting.
• Ability to manage multiple tasks effectively and work well under pressure.

Key Responsibilities:

• Provide technical support and troubleshooting for end-users, resolving hardware, software, and network issues.
• Maintain and ensure the security of IT infrastructure, including servers, networks, and systems.
• Assist in IT project management, including planning, coordination, and execution of technical projects.
• Collaborate with the IT team to ensure smooth system operations and address technical challenges.
• Monitor system performance and security measures to ensure compliance with industry standards.
• Create and update technical documentation, user guides, and training materials.

Working Conditions:

• Primarily an office-based role, with the potential for occasional remote work.
• May be required to be on-call outside of normal business hours to address urgent technical issues.

Qualities and Traits:

• Strong communication skills, both verbal and written.
• Detail-oriented with a proactive approach to problem-solving.
• Adaptable and able to work in a fast-paced, evolving environment.
• A collaborative team player with a commitment to continuous learning and professional development.