• Interact with customers to provide information about Fiesta Tours and Travel products and services.
• Handle travel bookings, inquiries, and issues, ensuring a high level of satisfaction.
• Maintain knowledge of travel destinations, tours, and accommodations offered by Fiesta Tours.
• Input customer information into databases and manage reservations.
• Work within the corporate ethos to uphold the hospitality and tourism industry standards.
• Provide delightful experiences that encourage repeat business and positive reviews.

Educational Qualifications:

• Bachelor's degree in Tourism or similar related field.
• Experience Level:- At least 1 year of experience in Sabre and Amadeus platform.
• Skills and Competencies:- Strong team player with a collaborative attitude.
• Proficient in account management and maintaining customer relationships.
• Capable of providing effective back office support.
• Excellent problem-solving skills with the ability to address customer issues promptly.

Responsibilities and Duties:

• Manage customer inquiries and complaints with a solutions-oriented approach.
• Liaise between customers and the company to ensure customer satisfaction.- Keep records of customer interactions and process customer accounts.
• Work closely with the team to meet targets and improve customer service strategies.
• Working Conditions:- Office setting with standard work hours; may require shift work or overtime to cover different time zones.
• A high-paced environment demanding attention to detail and multi-tasking.

Qualities and Traits:

• Strong communication and interpersonal skills to interact effectively with customers.
• Patience and empathy to understand customer needs and provide exceptional service.
• Ability to work under pressure and maintain a positive attitude at all times.