Key Responsibilities

1. Performance Management

Objective:

Manage and continuously improve the Company's performance evaluation system for Hosts and Team Leaders.

Responsibilities

• Manage the monthly performance evaluation process for all Hosts and Team Leaders.
• Calculate performance scores accurately based on approved KPIs and evaluation criteria.
• Review and validate all supporting performance data before finalizing evaluation results.
• Coordinate performance calibration sessions with the Operations team to ensure consistency and fairness.
• Maintain complete and up-to-date employee performance records.
• Identify high-performing employees as well as employees requiring performance improvement.
• Continuously improve the Company's performance evaluation framework and processes.

2. Rewards & Incentive Administration

Objective:

Ensure all incentive and reward programs are administered accurately, fairly, and in a timely manner.

Responsibilities

• Calculate and administer the Responsibility Bonus.
• Calculate and administer the Gold Medal Bonus.
• Calculate and administer the Team Bonus.
• Calculate performance bonuses and other incentive programs.
• Verify employees' eligibility for bonuses based on attendance, KPI achievement, and Company policies.
• Cross-check all bonus calculations with the Operations team.
• Prepare monthly incentive and bonus reports.
• Coordinate with Finance to ensure accurate payroll processing.

3. Employee Discipline & Sanctions Management

Objective:

Ensure Company disciplinary policies are implemented consistently and fairly.

Responsibilities

• Review reported employee violations and disciplinary cases.
• Investigate incidents and validate supporting documentation.
• Prepare warning letters and disciplinary notices.
• Maintain accurate employee disciplinary records.
• Recommend appropriate disciplinary actions based on Company policies.
• Monitor repeated violations and recommend escalation where necessary.
• Prepare monthly disciplinary reports and analysis.

4. Performance Analytics

Objective:

Provide management with meaningful performance insights to support operational improvement.

Responsibilities

• Monitor and track Host KPI performance.
• Monitor and track Team Leader KPI performance.
• Track attendance, punctuality, productivity, and compliance metrics.
• Prepare monthly performance dashboards and reports.
• Analyze performance trends across individuals and teams.
• Provide recommendations to improve employee performance and operational effectiveness.

5. Policy Administration & Compliance

Objective:

Ensure all performance management and reward systems are implemented in accordance with Company policies.

Responsibilities

• Ensure consistent application of performance evaluation standards across all departments.
• Maintain and update performance management SOPs and policies.
• Recommend improvements to KPIs, evaluation criteria, and reward mechanisms.
• Audit performance evaluations and bonus calculations for accuracy and compliance.
• Support the communication and implementation of performance-related policies.

6. Cross-Functional Collaboration

Responsibilities

• Work closely with the Operations team to validate performance data and evaluation results.
• Coordinate with Team Leaders regarding performance evaluations and employee feedback.
• Collaborate with Finance to ensure timely payroll and bonus processing.
• Support the HR Manager in performance management initiatives and projects.
• Assist in annual performance reviews, talent assessments, and organizational performance initiatives.

Key Deliverables

Monthly Deliverables

• Host Performance Evaluation Report
• Team Leader Performance Evaluation Report
• Bonus Calculation Summary
• Gold Medal Award Recipients List
• Responsibility Bonus Report
• Team Bonus Report
• Employee Disciplinary Report
• Performance Dashboard

Quarterly Deliverables

• KPI Trend Analysis Report
• Incentive Program Effectiveness Review
• Employee Performance Distribution Analysis
• Performance Management Improvement Recommendations