WE’RE HIRING: HR Business Partner (HRBP)

Location: Baguio City (Onsite)

Experience Required: 5–8 years HR experience | 3–5 years in BPO / Contact Center

Are you a strategic HR professional with strong BPO experience? We’re looking for a dynamic HR Business Partner (HRBP) to join our team and drive people strategies that support operational excellence and business growth in a high-volume contact center environment.

What You’ll Do:

• Partner with Operations and Site Leaders to align HR strategies with business goals
• Lead employee relations, investigations, and labor compliance (Philippine Labor Code / DOLE)
• Drive performance management and talent development initiatives
• Support workforce planning, headcount forecasting, and HR analytics reporting
• Implement engagement and retention programs to reduce attrition
• Collaborate with Payroll, TA, and HR Ops for seamless employee lifecycle management
• Act as escalation point for complex HR cases and support audits

What We’re Looking For:

• Bachelor’s degree in HR, Psychology, Business, or related field
• Strong BPO / shared services background

Solid experience in:

• Employee Relations & Case Handling
• Philippine Labor Law Compliance
• Performance Management
• Workforce Planning & HR Analytics
• Experience supporting 300+ headcount
• Strong stakeholder management and influencing skills
• Proficient in HRIS & MS Excel

Preferred:

• Experience with global clients or multinational BPOs
• Exposure to transitions, ramp-ups, or workforce migration
• HR certification (CHRP, CHRMP, or equivalent)