The Training and Engagement Officer supports employee development, performance, and engagement through training programs and people-focused initiatives. This role helps employees build their skills, stay motivated, and grow within the company while supporting Klaiya’s overall goals.

Key Responsibilities

Training and Development

• Create and facilitate training programs based on employee and business needs.
• Identify training and development opportunities.
• Manage training schedules, materials, and evaluations.
• Support onboarding and employee development programs.

Performance Support

• Assist in managing performance reviews and KPI/goal tracking.
• Support employees and leaders in setting clear and achievable goals.
• Help maintain proper performance documentation and follow-ups.

Employee Engagement

• Plan activities and initiatives that improve employee engagement and teamwork.
• Support employee recognition and retention programs.
• Encourage open communication and a positive workplace culture.
• Promote Klaiya’s values and help create a supportive work environment.

Talent Development

• Identify employee development needs and growth opportunities.
• Work with HR and department heads to support employee career development.
• Assist in creating programs that help employees improve and prepare for future roles.

Job Relationships

• Reports to: HR Manager, Executive Director, and Chief Technology Officer
• Coordinates with: Department Heads, Core Leadership Team, and HR Team
• Works with: Employees across all departments

Qualifications

• Bachelor’s degree in HR, Psychology, Business Administration, Education, or a related field.
• Experience in Learning & Development, Training, HR, or Employee Engagement is preferred.
• Experience in a fast-paced or e-commerce environment is an advantage.
• Strong communication, presentation, and facilitation skills.
• Organized, proactive, and comfortable working with different teams.
• People-oriented with good interpersonal and problem-solving skills.
• Familiar with digital tools such as Lark and Google Workspace.