The Office Manager is a key local representative of the People team function, ensuring that Directed’s Manila-based team members are supported, engaged, and aligned with company values, processes and performance expectations.

The primary objective of the Office Manager is to work closely with the Talent Manager to act as the first point of contact for Directed in Manila, providing essential support to both local BPO employees and Australian stakeholders, balancing on-the-ground operational needs with HR and engagement priorities. This is a hands-on operational management role with a people-first approach, ensuring Manila employees feel supported, recognised and are a part of a global, high-performing team.

QUALIFICATIONS:

Career experience

• 7+ years’ experience in a similar role partnering with multiple offshore managers and local onsite staff to provide operational, administrative and HR support e.g. training.
• Working with Australian based managers and stakeholders to support a local team.
• Supporting to drive performance, culture and engagement.
• Centrally coordinating office admin tasks e.g. IT and desk setups, HR onboarding and offboarding e.g. systems, training.
• Identifying and delivering meaningful reporting and insights.
• Understanding of learning and development processes, content and delivery.
• Reviewing and assisting to update Position Descriptions, goals and KPI’s.
• Assisting in delivering projects, working with cross functional teams e.g. IT, Marketing etc.
• Technical Skills
• Advances skills and experience with MS Office Suite including Teams, PowerPoint, Excel and Word.
• Knowledge of HRIS systems and/or LMS platform.
• A Diploma in Human Resource Management, Psychology, Business or equivalent.
• An understanding of the employee lifecycle from job application, onboarding and performance, to offboarding and exit.
• Working with ticketing systems to review, complete and report on ticket status.