Oversee the daily operations to ensure efficient and smooth service delivery.

• Monitor operational performance and implement strategies to improve productivity and service quality.
• Lead, coach, supervise, and evaluate the performance of supervisors and frontline employees.
• Ensure compliance with company policies, standard operating procedures (SOPs), and safety regulations.
• Handle customer concerns and operational issues promptly and professionally.
• Coordinate with different departments to ensure seamless business operations.
• Prepare and analyze operational reports, including productivity, staffing, customer feedback, and performance metrics.
• Manage manpower scheduling, attendance, and workforce planning.
• Identify operational risks and develop corrective and preventive action plans.
• Conduct regular inspections and quality assurance audits to maintain service standards.
• Recommend process improvements to enhance operational efficiency and customer satisfaction.
• Assist in budgeting, cost control, and resource allocation.
• Facilitate employee training, onboarding, and continuous development programs.
• Ensure that company goals, KPIs, and service targets are achieved.

Qualification:

• Bachelor's degree in Business Administration, Hospitality Management, Operations Management, or a related field.
• At least 3–5 years of experience in operations management, preferably in hospitality, retail, food service, or service-related industries.
• Proven leadership and people management experience.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong analytical and decision-making abilities.
• Knowledge of operational policies, quality standards, and customer service principles
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and operational reporting tools.
• Ability to work under pressure and manage multiple priorities.
• Strong organizational and time management skills.
• Willing to work on shifting schedules, weekends, and holidays if required.