Hotel Front Desk Agent
Argold Jobs Inc.
Job Description
- Greet and welcome guests as they arrive at the hotel.
- Manage online, telephone, and in-person room reservations.
- Check guests in and out, issuing room keys.
- Provide information about the hotel and local area.
- Resolve guest complaints, elevating to management when required.
- Process payments and maintain accurate guest records.
- Educational Qualifications: Candidates must hold a minimum of a Diploma degree, preferably in hospitality or related fields.
- Experience Level: Less than 1 year of experience is required, preferably in a customer service role.
- Skills and Competencies: Excellent customer relationship management, superior customer service skills, and effective communication abilities are key.
- Responsibilities and Duties: Responsibilities include greeting guests, handling check-ins and check-outs, addressing guest inquiries, and providing exemplary service at all times.
- Working Conditions: Must be willing to work in shift patterns, including nights, weekends, and holidays in a busy hotel environment.
- Qualities and Traits: We're looking for individuals with a friendly demeanor, a problem-solving attitude, and the ability to remain calm under pressure.
Angelo Sepulvida
HR OfficerArgold Jobs Inc.
Active within three days
Working Location
One Amazing Place Place Building 403 NS Amoranto, Corner Speaker Perez, Quezon City, Philippines
Posted on 19 Apr 2024
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