• Fresh Graduate are encourage to apply.

Guest Services:

• Greet and welcome guests or clients warmly and professionally.
• Assist with check-in and check-out processes, ensuring a smooth and efficient experience.

Communication:

• Answer phone calls and respond to inquiries via email and in-person, providing information about services, reservations, and facility amenities.
• Handle guest complaints or concerns promptly and professionally, escalating issues as necessary.

Administrative Tasks:

• Maintain accurate records of guest information, reservations, and billing details.
• Process payments and manage cash or credit transactions.

Coordination:

• Collaborate with other departments (housekeeping, maintenance, etc.) to fulfill guest requests and ensure a seamless experience.
• Manage appointments and schedule services as needed.

• High school diploma or equivalent; additional education or certification in hospitality is a plus.
• Previous experience in customer service or hospitality is preferred.
• Strong communication and interpersonal skills.
• Proficiency in computer systems and office software (e.g., MS Office, reservation systems).
• Ability to handle multiple tasks and work in a fast-paced environment.