Job Description
English LanguageCustomer Service
Description
- Patiently answer subscriber questions regarding invoices, credits/refunds
- Effectively handle large amounts of incoming calls
- Review subscribers’ information and process payments
- Enter subscriber data accurately.
- Review case notes
- Utilize effective probing and listening skills to generate solutions for the subscriber.
- Resolve subscriber problems promptly and accurately.
- Meeting individual and team metrics
- Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
Requirements
- 3 - 5 Years of experience in US Healthcare
- At least High school/ Senior high school graduate