Description

• Respond to customer inquiries via phone, email, and chat in a prompt and courteous manner.
• Assist customers in resolving issues, providing information about products and services.
• Document customer interactions and update records to ensure a high level of service.
• Collaborate with team members to identify and escalate complex issues to the appropriate departments.
• Provide feedback to management regarding customer issues and service improvements.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Strong problem-solving abilities and a customer-centric attitude
• Working Conditions: Ability to work in a fast-paced environment and handle multiple tasks simultaneously