Work Setup: On-site

Work Schedule: European time zone schedule

Work Location: Quezon City (with relocation support)

Salary: 80,000 - 100,000  (10-20% Night Shift Differential, Calamity Leave, Life Insurance & HMO)



About the Role

We are hiring a German Bilingual Customer Service and Technical Representative (CS Tech Rep) to join our on-site team in Quezon City. This role is open to German nationals currently based in the Philippines, and the company will fully shoulder the work visa. Non-native German speakers are also very welcome to apply.

Qualifications

• Open to German nationals currently residing in the Philippines
• Company-sponsored work visa for qualified candidates
• Fluent German and English communication skills
• Strong background in customer service, customer support, or customer experience
• Skills in customer satisfaction, problem-solving, and conflict resolution
• Previous experience in customer service or technical support (BPO or non-BPO) is a plus but not required
• Willing to work on-site in Quezon City following a European timezone schedule
• Computer literate and comfortable using various software and tools

Key Responsibilities

• Handle customer inquiries through various communication channels
• Provide excellent customer service and ensure a positive customer experience
• Resolve customer issues efficiently and accurately, including basic technical troubleshooting
• Maintain professional, empathetic communication to build customer trust
• Work collaboratively with internal teams to escalate and resolve concerns
• Uphold service standards and follow company guidelines to ensure customer satisfaction