Bilingual Manager - Mandarin

• Proven experience (min. 5+ years) in a managerial role within a manpower, staffing, or recruitment industry. Experience in or understanding of a cooperative model is a significant plus.
• Must have a strong background in both recruitment lifecycle management and daily business operations.
• Full professional fluency in Filipino, English and Mandarin/Cantonese is non-negotiable.
• Proficiency in Mandarin and Cantonese is a highly valued asset.
• Demonstrated leadership skills with a proven ability to inspire and manage a team.
• In-depth knowledge of labor laws, statutory compliance, and cooperative or agency regulations.
• Exceptional communication, negotiation, and interpersonal skills.
• Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.

What We Offer

• A competitive salary and performance-based incentives.
• A pivotal leadership role within a unique and value-driven cooperative.
• Comprehensive benefits package.
• The opportunity to make a significant impact on the lives of our members and the growth of the cooperative.
• A supportive and mission-oriented work environment.

Key Responsibilities

• Dual-Function Leadership: Manage and optimize the full-cycle recruitment process while simultaneously overseeing daily cooperative operations, including client service, compliance, and member (employee) relations.
• Team Development: Lead, train, and mentor a team of recruitment and coordination staff, fostering a culture of excellence, accountability, and collaborative spirit aligned with our cooperative principles.
• Client & Member Relations: Act as a key representative for the cooperative, building strong, trusted relationships with clients and our member-workers. Understand their unique needs and ensure unparalleled service delivery.
• Operational Excellence: Implement and refine processes for efficiency in administration, database management, and vendor relations, ensuring all practices adhere to cooperative policies and government regulations.
• Business Growth: Utilize your industry expertise and language skills to identify new business opportunities, forge partnerships, and promote the benefits of the cooperative model to potential clients within English and Chinese-speaking business communities.
• Multilingual Communication: Leverage fluency in Filipino, English and Mandarin (and ideally Cantonese) to communicate effectively, resolve issues, and build rapport with a diverse range of stakeholders.
• Performance Analysis: Track, analyze, and report on key performance indicators (KPIs) for recruitment, placements, client satisfaction, and operational efficiency.