Boat Maintenance Supervisor

The Technical Supervisor reports directly to the CEO and the Sales and Operations Manager and is responsible for supervising the technical operations of boats and After- sales services as well as providing excellent customer service to the clients. Providing these services in an efficient manner will ensure the continuous cash-flow in the corporation that will help all the operation functions of the business.

DUTIES:

• Receiving request or Job order from customer.
• Labor and Materials request / canvassing, keep good communication with the supplier of materials, constant updates and ensuring the item will be received in the expected timeframe.
• Advice the accounting department to make a proper quotation prior for customer's approval.
• Boarding for troubleshooting base on the job order requested.
• Troubleshooting, issuance of Customer Service Report signed by the Owner's Representative.
• Make a Condition Found Report submitted to CEO and Accounting.
• Repair / Installation of new parts including commissioning.
• Make a 2nd Customer Service Report (Additional work / Work is done).
• Advice accounting for final billing.
• Commission and Inspection of boats, ensuring that they will always be in good condition.
• Supervise and directs the technicians and boat captains relating to customer’s request.
• Proper handling and accuracy of records, warehouse receipts and other pertinent documents and make sure that it will always be readily available once needed.
• Response effectively to client’s inquiries, requests and other matter.
• Make sure to respect clients even in difficult situations.
• Give importance to clients request and suggestions.