Casino CRM Manager

Full Job Description

We are seeking an experienced Casino CRM Manager to lead and optimize customer relationship management strategies across its online casino products. The role will focus on player engagement, retention, lifecycle management, and data-driven CRM initiatives to enhance player value and loyalty.

Key Responsibilities

• Develop, execute, and optimize CRM strategies to drive player acquisition, retention, and reactivation

• Manage end-to-end CRM campaigns including segmentation, targeting, promotions, and player journeys

• Analyze player behavior and performance metrics to improve engagement and lifetime value

• Collaborate with marketing, product, analytics, and compliance teams to ensure aligned CRM initiatives

• Oversee bonus mechanics, promotions, and loyalty programs in line with business objectives

• Ensure CRM activities comply with regulatory, responsible gaming, and data protection requirements

• Manage CRM tools, automation platforms, and campaign calendars

• Prepare performance reports and insights for stakeholders and senior management

• Identify opportunities for personalization and innovation in player communications

Qualifications & Skills

• Bachelor’s degree in Marketing, Business, Data Analytics, or a related field

• Proven experience in CRM management within online casino or iGaming

• Strong understanding of player lifecycle, segmentation, and retention strategies

• Hands-on experience with CRM platforms, marketing automation, and data analytics tools

• Data-driven mindset with strong analytical and reporting skills

• Excellent communication, stakeholder management, and leadership abilities

Nice to Have

• Experience with loyalty programs, VIP management, or gamification tools

• Knowledge of regulated iGaming markets and responsible gaming frameworks

• Experience working with global or multi-market casino products

What We Offer

• Competitive compensation and benefits

• Opportunity to work with a global leader in gaming technology

• Career growth and exposure to innovative CRM and engagement strategies