• Welcome and assist guests in a friendly manner, ensuring a positive first impression
• Manage front desk operations, including check-ins and check-outs
• Handle guest inquiries and complaints professionally and promptly
• Maintain accurate records of bookings, room assignments, and guest information
• Collaborate with other departments to enhance guest experiences and streamline operations

Requirements

• Educational Qualifications: Bachelor’s degree in Hospitality Management or related field preferred
• Experience Level: 0–2 years of experience in a customer service or front office role
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Friendly, approachable, and professional demeanor
• Responsibilities and Duties: Ability to multitask and handle various tasks efficiently
• Working Conditions: Ability to work flexible hours, including weekends and holidays