As a Front Office Associate, you are the first point of contact for guests or clients, and your role is to provide excellent customer service and support. This position involves managing check-ins, check-outs, answering inquiries, handling reservations, and resolving guest issues, all while maintaining a professional and welcoming environment.

Key Responsibilities:

• Guest Services:
• Greet and welcome guests as they arrive.
• Facilitate smooth check-in/check-out procedures.
• Address guest requests, inquiries, and complaints promptly and efficiently.
• Provide information about services, amenities, and local attractions.
• Administrative Duties:
• Answer incoming calls, manage correspondence, and handle reservations.
• Process guest payments, including room charges and incidentals.
• Maintain accurate records, logs, and reports.
• Balance the cash drawer and prepare daily financial statements.
• Coordination:
• Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Ensure special requests are communicated and addressed.
• Problem-Solving:
• Handle financial discrepancies or billing concerns.
• Resolve guest concerns or complaints by providing appropriate solutions.
• Escalate issues to management when necessary.
• Adherence to Policies:
• Follow company policies, safety procedures, and regulatory requirements.
• Maintain a clean and orderly front desk area.

Work Environment:

• May require standing for long periods and handling or lifting moderately heavy items.
• Ability to work flexible hours, including weekends and holidays.

• College Graduate
• Previous experience in customer service, preferably in a front office/hospitality role.
• Strong communication and interpersonal skills.
• Proficiency in using front office systems (e.g., property management software).
• Ability to multitask, prioritize, and work well under pressure.
• Problem-solving skills and attention to detail.
• Professional demeanor and appearance.