Key Responsibilities

• Welcome clients and assist them upon arrival at the studio.
• Offer refreshments and ensure clients are comfortable while waiting.
• Manage reservations, confirmations, cancellations, and schedule changes.
• Ensure all reservations are secured and communicated promptly to the assigned Physical Therapist.
• Maintain an accurate and updated daily appointment schedule.
• Answer client inquiries through phone, email, social media, or messaging platforms.
• Process cash, card, online, and other approved payment methods.
• Issue official receipts or payment acknowledgments and maintain accurate transaction records.
• Record daily sales and expenses in the appropriate books of accounts or monitoring system.
• Receive, compile, organize, and communicate invoices, billings, and supporting documents to the Accounting Department.
• Prepare daily summaries of reservations, payments, sales, and expenses.
• Maintain organized client records, administrative files, and studio documents.
• Coordinate with Physical Therapists and management regarding client concerns and daily studio requirements.

• Perform other reasonable administrative and reception-related duties assigned by Management.

Qualifications

• Graduate of Business Administration, Hospitality Management, Accounting, or a related course.
• Previous experience in reception, customer service, administration, or cashiering is preferred.
• Proficient in Microsoft Office, Google Workspace, and basic recordkeeping.
• Organized, detail-oriented, and capable of handling multiple responsibilities.
• Strong verbal and written communication skills.
• Professional, welcoming, and customer-focused.
• Trustworthy and accurate when handling payments and financial records.
• Willing to work full-time onsite and on a shifting schedule, including weekends and holidays when required.