EG Private House is seeking a proactive and detail-oriented Digital Assistant to support our daily hotel operations. The ideal candidate will manage online guest communications, reservations, and administrative tasks while ensuring excellent customer service.

Key Responsibilities:

* Respond promptly to guest inquiries via email, chat, phone, WhatsApp, and online booking platforms.

* Assist guests with check-in and check-out procedures.

* Prepare guest documents, key cards, parking passes, invoices, and receipts.

* Coordinate with housekeeping and maintenance to ensure rooms are clean and ready for arrival.

* Update reservation records and maintain accurate guest information.

* Handle guest requests, complaints, and special arrangements professionally.

* Monitor daily bookings, cancellations, and room availability.

* Perform general administrative tasks and prepare daily reports.

* Support the operations team to ensure a smooth and excellent guest experience.

Qualifications:

* Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or any related field.

* Excellent written and verbal communication skills in English and Filipino.

* Proficient in Microsoft Office, Google Workspace, and online booking platforms.

* Strong organizational and multitasking skills.

* Customer service or hotel experience is an advantage.

* Willing to work rotating shifts, weekends, and holidays

Job Requirements

RESUME