The Front Desk Officer serves as the first point of contact for members, guests, and clients, delivering a premium, hotel-like experience in a high-end co-working environment. This role ensures seamless daily operations at the reception area while providing exceptional customer service, maintaining a professional atmosphere, and supporting the overall member experience.

Key Responsibilities

1. Welcome members and guests with a warm, professional, and courteous demeanor

2. Provide a 5-star level of customer service at all times

3. Assist with inquiries, bookings, and general requests promptly and efficiently

4. Manage check-ins and check-outs of members and visitors

5. Handle reservations for meeting rooms, private offices, and event spaces

6. Maintain accurate records of daily attendance and bookings

7. Answer and route phone calls, emails, and inquiries professionally

8. Coordinate with internal teams (operations, housekeeping, IT, and security) to ensure smooth service delivery

9. Notify members of deliveries, messages, or scheduled activities

10. Assist in billing support and documentation when required

11. Ensure the reception and common areas are clean, organized, and presentable at all times

12. Uphold the premium look and feel of the workspace environment

13. Report maintenance or facility concerns promptly

Qualifications

1. Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)

2. With at least 1-2 years of experience in front desk, reception, hospitality, or customer service roles

3. Strong communication and interpersonal skills

4. Excellent presentation and grooming standards

5. Ability to multitask and remain composed in a fast-paced environment

6. Proficiency in MS Office and booking/reservation systems