RESPONSIBILITIES:

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.

• conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.

• Provides resolutions to caller problems and issues including researching and exploring alternative solutions.

• Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope.

• Navigates through a computerized data entry system or other relevant applications.

• Manage documentation of all call information according to standard operating procedures.

• Undertakes all compliance and regulatory training in line with company requirements.

• Accountable to keep up with process related learnings/training and meet performance standards set by the business.

OTHERS:

Project Shift Schedule: Morning shift

Project Rest Day: Weekend

Project/Team Location: Taguig, Uptown Bonifacio Tower 3

SKILLS AND QUALIFICATIONS:

• Fraud profile

• With at least 3 to 5 years of relevant experience

• QA experience is not required - project will upskill internally

• With at least 1 year supervisory experience