Job Description

• Reflects, demonstrates, advises customers on safe and effective handling of cylinders in line with Linde Safety standards.
• Always act in a professional manner in dealing with both Internal & External stakeholders – one that is fair and appropriate for the business and its customers.
• Effectively negotiates with customers regarding discrepancies noted and subsequent charges for lost or unaccounted cylinders.
• Drive the settlement process on acceptance or non-acceptance of offers to pay for lost cylinders.
• Responsible for utilising and responding to key reports regarding turnover, losses and write-ups.
• Proactively ensure with customers that all assets are accurately accounted for and charges for lost and or damage cylinders where applicable while ensuring customer agreements are satisfactorily concluded.
• Ensure quality customer services in relation to cylinder holdings dispute management.
• Support multi-faceted inquiries on cylinder holding issues and system maintenance including relationship within complex account structures.
• Conducts cylinder checks on customer premises.
• Facilitate/drive retrieval of excess cylinders from customer site and ensure that expected end results are obtained – all identified assets for pull out are properly returned to Linde premises.
• Identification and effective recovery of illicitly held cylinders.