Job Description
Description :
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!
What You’ll be Doing
Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
Requirements :
What You Bring to the Role
- One year or more of customer services experience
- At least senior high school graduate
- Recognize, apply and explain your product or service knowledge
- Computer experience
- For at home roles – keep High speed internet (> 40mbps)
- Area of residence should be within 40 kms. of any TTEC site (5-Ecom Pasay, UP Technohub & Sta. Rosa)
What You Can Expect
- A chance to win Samsung Galaxy Z Flip 6 when you get hired between Sept. 1 to Nov. 30
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Benefits
Working Location
Athome, Manila, Manila, Metro Manila, Philippines