Description

• Assist clients with travel arrangements including booking flights, hotels, and transportation.
• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Process financial transactions related to travel bookings accurately and securely.
• Deliver timely updates and communications regarding travel itineraries and changes.
• Maintain accurate records of client interactions and transactions for future reference.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field such as Business Administration, Travel Management, or a related area.
• Experience Level: 1–3 years in customer service or travel-related roles.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using customer relationship management (CRM) software and travel booking systems.
• Qualities and Traits: Detail-oriented with excellent problem-solving abilities.
• Working Conditions: Ability to work in a fast-paced call center environment.