Qualifications:

• Engineering Graduate, preferably a licensed Mechanical Engineer

• With at least 10 years of managerial experience in HVAC, general equipment maintenance, and warranty management

• Knowledgeable in kitchen, laundry equipment, & air-conditioning

• With at least ten (10) years' experience as a Manager

• With experience in after-sales service, parts sales, managing targets, contract negotiation, inventory forecasting, and accounts receivable management

• With good customer service, negotiation, and presentation skills

• High proficiency in MS Office, especially in MS Excel.

• Organizes, plans, and coordinates all after-sales activities of the department.

• Maintains close liaison with customers and suppliers.

• Prepares a summary of parts sales forecasts for the division.

• Negotiates service contracts.

• Updates management on the progress of escalated service activities and acquires management approval on recommended action.

• Assists in the formulation of short- and long-range planning and in the preparation of forecasts and other required reports.

• Prepares and/or reviews costing and selling prices to maximize contribution and win biddings.

• Manages the credit and collection activities of the department. Ensures that Ars are paid

on time.

• Recruits and assigns enough qualified personnel to adequately cover customer service

• requests.

• Works hand in hand with customer’s installation and maintenance engineers until every major equipment purchased is installed and commissioned. "

• Provides the necessary personality in closing or finalizing sales negotiations and contracts.