Customer Service Representative (E-commerce Social Media)

Description

• Handle customer inquiries and provide necessary information regarding products and services.
• Resolve customer complaints efficiently and effectively.
• Document all interactions with customers in the company database.
• Ensure customer satisfaction through empathetic and professional communication.
• Work towards meeting and exceeding individual and team goals.

Requirements

• Educational Qualifications: Diploma in a relevant field.
• English Communication Skills: Average to excellent
• Experience Level: At least 6 months of CSR/Call Center Experience
• Skills and Competencies: Excellent verbal and written communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment.