We are looking for a passionate and proactive E-Commerce Customer Service Representative to join our team. The ideal candidate will thrive in a fast-paced environment and provide exceptional support to our customers across various online platforms.

• Deliver outstanding customer support via email, chat, and phone for our e-commerce channels, including TikTok Shop, Lazada, and Shopee.
• Address customer inquiries and resolve issues related to orders, returns, and product information promptly and professionally.
• Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Collaborate with team members to continuously improve processes and enhance the customer experience.
• Stay updated on company products, promotions, and policies to provide accurate information to customers.
• Manage multiple tasks and prioritize effectively in a dynamic e-commerce environment.
• Gather and report customer feedback to suggest improvements for service delivery.

• BA/BS degree or equivalent practical experience.
• At least 2 years of experience in a customer service environment.
• Effective and professional written and verbal communication skills.
• Eager to learn, take initiative, and solve problems.
• Proactive with a focus on continuous improvement.
• Strong problem-solving and prioritization skills.
• Thrives in fast-paced and dynamic settings.
• Ability to perform well under high pressure.
• Detail-oriented and highly organized.
• Customer service and results-focused.
• Excellent at communicating and building relationships with team members and customers.
• Knowledgeable about TikTok Shop, Lazada, and Shopee platforms.
• Experience with eCommerce or marketplace platforms is a plus.
• Proficient in Microsoft Word and Excel.
• Strong written and verbal communication skills in English
• Ability to adapt quickly to changing circumstances and requirements.
• Demonstrated experience in managing multiple tasks and priorities effectively.