An E-Commerce Customer Service Representative assists customers with online orders, inquiries, and issues. This role focuses on delivering excellent customer experiences across digital platforms while supporting smooth online operations.

Qualifications:

• Bachelor's degree in Marketing or Management required.
• Proficiency in SEO, SEM, email marketing, social media marketing, and website analytics.
• Ability to analyze data, identify trends, and make informed decisions about marketing campaigns.
• Strong written and verbal communication skills for creating engaging content and communicating with customers.
• The ability to manage multiple projects, prioritizes tasks, and meets deadlines.
• Familiarity with tools such as Google Analytics, Woo commerce, and various email marketing platforms.
• Prior Ecommerce Customer Service experience.
• Ability to handle high volume customer interactions.
• Strong problem-solving and decision-making abilities.
• Effective time management skills.
• Ability to multitask and prioritize tasks.
• Detail-oriented and accurate data entry.
• Flexible availability including weekends and holidays.