Description

• Provide technical support to customers via various channels including phone, email, and chat.
• Diagnose and troubleshoot technical issues related to software applications and hardware.
• Document and track customer interactions in the support ticketing system.
• Collaborate with other teams to enhance the user experience and resolve complex issues.
• Educate customers on product features and provide training as necessary.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience Level: 1–3 years of relevant technical support experience.
• Skills and Competencies: Excellent communication skills, proficiency in SQL and familiarity with SaaS applications.
• Qualities and Traits: Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.
• Responsibilities and Duties: Ability to manage multiple support tickets effectively while maintaining high customer satisfaction.