Job Description:

• Provide Level 1 (L1) operational support for DevOps platforms, CI/CD pipelines, and application deployment environments.

• Monitor build pipelines, deployment jobs, and automation workflows to ensure successful execution.

• Perform initial troubleshooting of build failures, deployment issues, and pipeline alerts, escalating unresolved issues to L2/L3 DevOps engineers.

• Monitor application and infrastructure logs to detect errors and performance issues.

• Support CI/CD tools such as Jenkins, GitLab CI/CD, Azure DevOps, or similar platforms.

• Assist with code repository management, including access requests, branch

monitoring, and repository maintenance.

• Monitor containerized applications and orchestration platforms (e.g., Docker, Kubernetes) and report abnormalities.

• Support basic cloud platform monitoring for services running in environments such as AWS, Azure, or GCP.

• Execute standard DevOps operational procedures including pipeline validation,

environment checks, and deployment verification.

• Assist in infrastructure monitoring and alert management using DevOps monitoring tools.

• Maintain and update operational documentation, pipeline runbooks, and incident records.

• Coordinate with development teams, infrastructure teams, and DevOps engineers

during incident investigation and resolution.

• Maintain monitoring alerts and ensure accurate ticket updates in ITSM platforms.

• Support production, staging, UAT, and development environments to ensure deployment stability.

• Provide 24/7 monitoring and operational support in a shift-based environment via remote or onsite support.

Qualifications:

• Basic understanding of DevOps principles, CI/CD pipelines, and automation workflows.

• Familiarity with version control systems such as Git, GitHub, GitLab, or Bitbucket.

• Exposure to CI/CD tools such as Jenkins, GitLab CI/CD, Azure DevOps, or similar platforms.

• Basic knowledge of Linux operating systems and command-line operations.

• Understanding of container technologies such as Docker and basic Kubernetes concepts.

• Basic knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.

• Familiarity with monitoring and logging tools such as Prometheus, Grafana, ELK Stack, or similar.

• Experience with ITSM tools such as ServiceNow, Jira, or similar ticketing systems.

• Understanding of incident management and escalation processes aligned with ITIL practices.

• Good analytical, troubleshooting, and communication skills.

• Ability to follow standard operating procedures and DevOps runbooks.

• Willingness to work in a 24/7 shift-based support environment.

• Strong interest in learning automation, scripting, and cloud technologies.