Who we are?

ActionLabs is composed of IT experts committed to providing end-to-end IT services and solutions. We stand at the intersection of technology and partnership, helping enterprises navigate complex IT landscapes with confidence.

With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver managed services anytime, anywhere, to help businesses excel in their respective fields with improved internal and external operations.

The Cloud Operations Lead (Managed Services) is responsible for leading the delivery of proactive and reactive cloud operations services across Azure-based and hybrid infrastructure environments. This role ensures high availability, security, performance, and cost efficiency while overseeing operational governance, backup and disaster recovery readiness, identity services, and DevOps-enabled automation.

The position serves as the senior technical escalation point within a managed services model and provides architectural direction across Azure infrastructure, AKS (Azure Kubernetes Service), Microsoft 365, identity platforms, networking services, and CI/CD ecosystems.

Key Responsibilities1. Operational Leadership

• Serve as the senior technical lead and escalation point for Azure and hybrid infrastructure incidents.
• Oversee 8x5 managed cloud operations, ensuring SLA compliance and operational excellence.
• Provide technical leadership and mentoring to cloud operations engineers.
• Drive continuous improvement initiatives across monitoring, automation, incident management, and DevOps integration.
• Establish and enforce operational standards for Azure, AKS, Microsoft 365, identity services, and network infrastructure.

2. Azure & Infrastructure Operations

• Lead monitoring and management of Azure infrastructure, including:
• Virtual Machines, storage, networking, and compute services
• Azure Kubernetes Service (AKS) clusters and container workloads
• Azure networking components (VNets, NSGs, Load Balancers)
• Ensure operational support for on-premise and hybrid services including:
• Active Directory (AD)
• DNS and DHCP
• Windows and Linux operating systems
• Oversee Microsoft 365 administration and operations, including identity integration, user lifecycle management, and service availability.
• Drive cloud cost optimization initiatives, including right-sizing, capacity planning, and usage analysis.

3. Identity, Security & Networking

• Lead Identity and Access Management (IAM) operations across Azure AD / Entra ID and on-prem Active Directory environments.
• Oversee DNS infrastructure management and resolution troubleshooting.
• Lead managed network services including firewalls, WAF, IDS/IPS, and secure connectivity.
• Ensure implementation and operational oversight of encryption, key management, and endpoint security controls.
• Oversee antivirus, antimalware, and endpoint security incident response.

4. Backup, Business Continuity & Disaster Recovery

• Own enterprise backup strategy and ensure daily, weekly, and monthly backup verification and reporting.
• Ensure backup reliability across Azure workloads, AKS clusters, databases, and Microsoft 365 services.
• Lead Business Continuity and Disaster Recovery (BCDR) planning and execution.
• Plan and conduct disaster recovery drills (minimum twice annually).
• Drive continuous improvements in recovery time objectives (RTO) and recovery point objectives (RPO).

5. DevOps & Automation

• Provide technical oversight for CI/CD pipeline management in collaboration with DevOps teams.
• Ensure infrastructure-as-code (IaC) practices are implemented for Azure resource provisioning.
• Drive automation initiatives to improve deployment reliability and operational efficiency.
• Support AKS container deployments, release management, and pipeline integration.
• Promote DevOps culture across operations and engineering teams.

6. Reactive Support & Incident Management

• Lead Priority 1 (P1) incident response and root cause analysis.
• Oversee configuration change management and infrastructure release coordination.
• Ensure timely resolution of production incidents affecting Azure, Microsoft 365, AD, DNS, and AKS workloads.
• Coordinate with engineering, security, and vendor teams during critical incidents.

7. Architecture, Optimization & Advisory

• Provide technical solution design and consultation for Azure and hybrid cloud initiatives.
• Deliver advisory services on Microsoft 365, identity architecture, and cloud modernization strategies.
• Guide containerization strategies using AKS and cloud-native design principles.
• Serve as a trusted technical advisor, delivering strategic recommendations aligned with business objectives.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related discipline (or equivalent experience).
• Extensive experience in Azure cloud operations within a managed services or enterprise environment.
• Strong hands-on expertise in:
• Microsoft Azure infrastructure and services
• Azure Kubernetes Service (AKS)
• Microsoft 365 administration
• Active Directory (on-prem and hybrid)
• DNS and network services
• Backup and Disaster Recovery planning and execution
• DevOps practices and CI/CD pipeline management
• Proven experience acting as a senior escalation point or technical lead.
• Deep understanding of infrastructure monitoring, patching, cost optimization, and security operations.
• Strong leadership, stakeholder management, and communication skills.