About the role:

As a Debt Recoveries Specialist, you will be responsible for managing a portfolio of delinquent accounts and implementing effective debt recovery strategies to facilitate the timely collection of outstanding debts. Leveraging your expertise in Australian collections practices and skip tracing techniques, you will work diligently to locate and communicate with debtors, negotiate payment arrangements, and resolve delinquent accounts in compliance with regulatory requirements and company policies.

Job Responsibilities:

• Manage a portfolio of delinquent accounts and conduct thorough reviews of account histories, payment records, and documentation to assess the status of debts and determine appropriate recovery strategies.
• Utilize skip tracing techniques and investigative methods to locate and contact debtors who have defaulted on payments or become unresponsive, ensuring accurate and up-to-date contact information for effective communication.
• Initiate contact with debtors via phone, email, and written correspondence to negotiate repayment plans, settlements, or other resolutions, demonstrating professionalism, empathy, and persistence in all interactions.
• Document all communications, payment arrangements, and agreements with debtors accurately and comprehensively in the collections system, maintaining detailed records of each interaction and account status updates.
• Collaborate with internal stakeholders, including collections team lead, legal, and compliance, to address complex debt recovery issues, escalate accounts as necessary, and ensure compliance with regulatory guidelines.
• Provide regular updates and reports on account statuses, recovery efforts, and key performance metrics to collections team leaders and management, highlighting successes, challenges, and opportunities for improvement.

• At least 2-3 years of experience in debt recovery, collections, or related field, with a strong background in Australian collections practices and skip tracing techniques is a must.
• Proven track record of successfully recovering outstanding debts and negotiating payment arrangements with debtors in a professional and ethical manner.
• Proficiency in skip tracing techniques, including database searches, public records, and investigative methods, to locate and contact debtors effectively.
• Excellent negotiation, communication, and interpersonal skills, with the ability to build rapport, diffuse tension, and achieve mutually beneficial outcomes in debt recovery negotiations.
• Strong attention to detail and accuracy, with the ability to analyze account information, identify discrepancies, and develop appropriate solutions to facilitate debt recovery.