Primary Role

Responsible for processing customer purchase orders (POs), allocating inventory, coordinating order fulfillment, and ensuring accurate and timely delivery of customer orders.

Key Responsibilities

• Receive, sort, and prioritize POs based on customer and channel requirements.
• Review orders for pricing, customer codes, cancellation dates, delivery schedules, and special instructions.
• Check stock availability and allocate inventory according to priority and critical stock levels.
• Validate order details and accurately encode orders into the system.
• Recommend alternatives for insufficient stock, including substitute items, packaging conversions, showroom/online pull-outs, or production schedule adjustments.
• Ensure stock allocations comply with packing and fulfillment standards.
• Forward orders for credit limit evaluation and approval.
• Monitor picklist generation, warehouse preparation, and order fulfillment progress.
• Coordinate pricing updates with Sales, OPT, and Accounting teams.
• Maintain records of stock reservations, out-of-stock items, and unserved orders.
• Generate, print, distribute, and manage picklists for warehouse processing.
• Ensure rush orders have the required approvals before processing.
• Coordinate special customer requirements with warehouse, delivery, and sales teams.
• Process order adjustments, cancellations, and picklist revisions as needed.
• Escalate operational issues to supervisors and support quality and service objectives.

Reports

• Pick List
• Preparation Slips
• Unserved Orders Register

Files Maintained

• Purchase Orders (POs)