Data Analyst

• User Engagement: Develop and execute strategies   to improve user engagement, retention, and satisfaction. Monitor user feedback and identify areas for enhancement.
• Data Analysis: Analyze user behavior data to   identify trends, issues, and opportunities for improvement. Provide actionable insights to drive decision-making and strategy.
• Operational Management: Oversee day-to-day operations   related to user interactions, including managing support requests,   handling escalations, and ensuring timely resolution of user issues.
• Cross-Functional Collaboration: Work closely with product,   marketing, and customer support teams to align user operations strategies   with broader company objectives.
• Campaign Management: Design and implement user   engagement campaigns, including onboarding processes, retention programs,   and promotional activities.
• Reporting:   Create and present regular reports on user metrics, operational   performance, and key performance indicators (KPIs) for stakeholders.
• Continuous Improvement: Stay up-to-date with industry   trends and best practices. Propose and implement improvements to enhance   the overall user experience.

- Bachelor’s   degree in Business, Marketing, Data Analytics, or a related field.

- 2+ years of experience in user operations, customer success, or a similar   role.

- Strong analytical skills with the ability to interpret data and generate actionable insights.

- Excellent communication and interpersonal skills.

- Proficiency in user analytics tools, CRM systems, and project management software.

- Ability to work collaboratively in a fast-paced, team-oriented environment.

- Detail-oriented with strong problem-solving abilities.

Preferred Skills:

- Experience with Salesforce, Google Analytics, Meta Pixels etc.

- Familiarity with A/B testing and other user engagement methodologies.

- Knowledge in the gaming industry or BPO