Job Title: Career Support Senior Manager 

Location : BGC

Arrangement/Shift: Full-Time/Onsite; 11PM to 8AM

Key Responsibilities:

• Leadership & Strategy: Lead managers and teams; set direction and KPIs; drive performance; build leadership bench and succession plans.
• Operations & Process Excellence: Oversee function-wide operations; drive process improvements and transformation initiatives; manage risks, metrics, and escalations.
• Stakeholder & Account Management: Own senior client relationships; align with stakeholders; provide strategic insights; ensure service excellence and business impact.

Qualifications:

• Bachelor's Degree required (or Higher and other certificates with solid professional experience for more than 5 years Excellent English communication
• 8 years+ in contact center/customer care
• 2 year (+) tenure in Senior Managerial role
• 8–12+ years of experience in operations, customer support, or related fields, with senior leadership experience.
• Strong experience in account management or as a Client Services Manager is required.
• US RPO/volume hiring, CRM/ATS use, scaling/startup experience.
• Deep expertise in process improvement and operational transformation.

Benefits:

Our Essentials Incentive (Probation Only)

* Granted during probation based on behavioral performance (work ethic, collaboration, etc.).

*May later be integrated into your basic salary upon regularization.

Performance Reviews

* Conducted twice a year (June and December) for regular employees.

* Potential salary increase every six months based on performance.

Leave Benefits

* 24 total leave credits per year (12 vacation + 12 sick).

Leave credits start accruing upon employment but can only be used after probation.

* Leave conversion benefit: Up to 10 unused credits convertible annually.

Government and Other Benefits

* Includes SSS, Pag-IBIG, PhilHealth, 13th-month pay.

* HMO coverage (Etiqa – Maybank Group) for employee + 2 dependents, effective Day 1.

* 10% night differential for working US shifts.

Standard Allowances

* Php 3,000 - Transportation Allowance (Taxable)

* Php 1,500 - Rice Allowance (Non-Taxable)