COMPANY PROFILE: This is a global brand which is known to provide excellent comfortable beds and mattresses widely used by global customers. Number 1 brand producing exceptional brands of beds which focus on comfort and relaxation. 

Position:      Korean Customer Success Specialist

Industry:     Luxury Bed Company

Salary:        Php 100,000 Monthly

Location:     Taguig City

Schedule:    Morning Schedule | Weekends Off

Work setup: Hybrid Setup | 3 months Contract

Requirements of the job:

• Korean National with permanent Visa in the PH (conversational in English)
• Undergraduate or Bachelor degree of any courses
• With 1 year experience in Customer Service.
• Experience handling E-commerce accounts is an ADVANTAGE but not required.
• Knowledgeable on using CRM and ticketing tools and other performance metrics.
• Amenable to work in 3 months contract
• Willing to work in Taguig 3x a week.

Duties of Korean Success Specialist:

• Handle customer satisfaction of Korean CS team from Korean e-commerce site
• Analyze customer feedback, Customer concerns, Customer issues and consolidate to create Customer service approach that will enhance customer satisfaction
• Become the POC of all customer service touch point and build strong relationship with Korean stakeholders
• Become the POC of all the issues and concerns of the Korean Team
• Collect reports and performance progress from Korean CS team and analyze the performance to under what improvements are needed
• Improve customer service team in Korean by creating and developing new systems
• Attend meeting with Stakeholders and focus on how to improve customer service teams

RECRUITMENT PROCESS: (All process will be done online)

• Initial Interview
• Skills Assessment
• Final Interview
• Job offer