Customer Support Specialist

About the Role

ToonPay is seeking two (2) experienced Support Managers based in the Philippines to join our fintech/crypto team immediately. You will oversee customer inquiries related to crypto payments, debit cards, and transaction troubleshooting.

Key Responsibilities

• Handle high-level customer support via chat and email.
• Manage daily support operations to ensure fast resolution times.
• Assist users with KYC, card activations, and blockchain transaction queries.

Requirements

• Proven experience in Customer Support (Fintech or Crypto preferred).
• Strong understanding of blockchain networks (ERC-20, TRC-20, etc.).
• Excellent professional English (written).
• Reliable high-speed internet and ability to work in a fast-paced environment.

Offer

• $500 USD per month.
• 100% Remote / Work-from-home.
• Opportunity for growth in the Web3 space.